frequently asked questions
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Q: Who is eligible to participate in Center for Wellness programs and services?
A: The programs and services at the Center for Wellness are available to current affiliates of Harvard University. This includes current faculty and staff, Harvard graduate and undergraduate students, all current HUGHP members, and retirees receiving health care at University Health Services. Partners/spouses/dependents of current employees and students are also eligible. Other types of Harvard University affiliates may be eligible for some services. Special programs may be limited to certain groups because of space constraints, building access, or funding restrictions.
Q: Do I have to fill out the registration forms before I can schedule an appointment?
A: Yes, there are a few forms that need to be completed before scheduling your first massage, Shiatsu, acupuncture, or Reiki appointment. This provides us with the information we need to best serve you and to verify your eligibility. It also ensures that we have communicated all of the information you need to know about our program, including the strict cancellation policy. Also, it allows you to choose a payment option for your appointment. It is our policy to arrange payment in advance of your appointment.
Q: How far in advance can I schedule an individual appointment?
A: Appointments may be scheduled up to 90 days in advance, on a rolling basis. Please note, appointments cannot be scheduled more than 90 days in the future.
Q: Can I request a male or female massage therapist?
A: Absolutely. Our goal is to provide you with the most comfortable and beneficial experience possible.
Q: Should I offer a gratuity to my massage therapist?
A: No, the massage therapists at the Center for Wellness cannot accept a gratuity.
Q: What is the cancellation policy for appointments?
A: 24 hours. While we understand that scheduling changes happen, 24-hour notice is required to cancel or reschedule an appointment. Because we would like to accommodate other clients if you cannot keep your appointment, please call (617) 495-9629 at least 24 hours before the appointment time if you need to cancel or reschedule. During non-business hours, please leave a voice mail which will record the time of your message and can confirm your compliance with this policy.
Without 24-hour notice of cancellation, you are responsible for full payment. A payroll deduction or charge to your student term bill will be made if no other payment is provided.
The cancellation policy for table massage, shiatsu, and acupuncture appointments is listed in the corresponding registration forms that all clients must complete, sign and submit before scheduling their first appointment. The cancellation policy is also included within appointment reminders.
Q: What are the 2017 HUGHP changes regarding Acupuncture?
A: Current HUGHP members must pay the standard rate ($85 in 2017) to Center for Wellness via credit card, check, or payroll deduction. See HUGHP site for full description of process for payments, receipts, and reimbursements. http://hughp.harvard.edu/new_benefits_2017.
These changes are for HUGHP members only.
Q: When is the Center for Wellness open?
A: The Center for Wellness is open Monday through Friday from 8:30am to 9pm, and Saturdays 9am to 4pm. However, some of our classes and programs take place outside of these hours.
Q: How can I be added to your mailing list?
A: You can contact the Center for Wellness to be added to our regular mailing list. Please provide your full name, e-mail, telephone number, and campus mailing address.
Q: What forms of payment do you accept for your fee-based programs?
A: The Center for Wellness accepts visa/mastercard, personal checks, term-bill (students), or payroll deduction (employees). We do not accept cash.
Q: Do you offer discounts?
A: Yes. Specific prices are listed for each appointment or class.
Students: Full time students at Harvard College or a Harvard graduate school who have the Harvard University Student Health Plan (HUSHP) receive a discount of $20 discount on both acupuncture and one hour massage appointments, with some exceptions. Staff: Staff who have chosen Harvard University Group Health Plan (HUGHP) are eligible for discounts, not all staff. Family who have current HUGHP coverage are also eligible for the discounted rate. HUGHP members receive a discount for one hour massage and acupuncture, and up to 50% discount on most weekly classes.
Q: How can I provide feedback about an appointment or class?
A: Feedback about appointments or classes may be sent to the Center for Wellness via email, fax, or mail. There is also a paper appointment evaluation form available at the reception desk which may help structure your feedback and make it more helpful to us. Feedback about any part of your experience with the Center for Wellness is welcome.
Q: Will my class or appointment be cancelled due to bad weather?
A: The Center for Wellness does not cancel classes unless the instructor or therapist cancels. In the event of a cancellation, every attempt will be made to immediately notify all participants by telephone and/or e-mail. A cancellation notice will be placed on the door of the location and a refund or make-up session will be offered.
Q: How can I contact my instructor or therapist directly?
A: The Center for Wellness does not routinely provide contact information for any of our instructors or therapists. However, you can leave your contact information with the Center for Wellness office and we will request that the instructor or therapist contact you.
Q: What are your privacy practices?
A: Our privacy practices are described here.
Q: Do I qualify for the HUGHP prices?
A: If you are a member of the Harvard University Group Health Plan (HUGHP), you qualify for the HUGHP prices. HUGHP subsidizes the offerings at the Center for Wellness as a benefit to its members and their enrolled dependents. If you are an employee with a different health insurance plan, you do not qualify for these discounted prices.
Q: Do I qualify for the HUSHP prices?
A: Effective 1/1/2013, if you are a a student enrolled in the Student Health Fee, or a student dependent enrolled in the Harvard University Student Health Program, you qualify for the HUSHP prices.
Q: When can I register for classes?
A: Registration for each term will open on the following dates:
Fall: Aug. 1st
Winter/Spring: Dec. 1st
Summer: May 1st
*If the 1st of the month falls on a weekend day, registration will open the following Monday.
Q: If I want to start a course in the middle of a session, can the course be pro-rated?
A: Yes, the Center for Wellness does pro-rate courses if registration occurs after the first class meeting. However, individuals will NOT be reimbursed for classes missed once they have registered and paid for the entire session.
Q: Can I pay for the course in installments?
A: Yes, courses that cost more than $100 can be paid in two installments: one before the class begins and the second at the mid-point of the session. Courses under $100 must be paid in full at the time of registration.
Q: Can I get a refund for a course that I was not able to attend?
A: The Center for Wellness does not issue refunds for courses or sessions that an individual was unable to attend. However, refunds will be issued if a course or session has to be cancelled due to lack of enrollment or if an individual withdraws from a course BEFORE the first scheduled date of the course (minus at $15.00 processing fee).
Q: Who has to complete the Exercise Class Participant Agreement?
A: Harvard students, faculty, and staff are not required to complete the agreement. However, any spouses, dependents, alumni, or retirees taking a movement/exercise class, must sign an Exercise Class Participant Agreement, available from the Center for Wellness or in the Forms section of this web site.
Q: Will there be a place to change clothes or shower at the location of my class?
A: All of the Center for Wellness class locations have a place for individuals to change clothes. However, showers and lockers are typically not available, with the exception of courses held at the Malkin Athletic Center.
Q: How do I get an athletic membership?
A: To participate in a course that takes place at the Malkin Athletic Center, you are required to have an athletic membership. Individuals should call 617.496.1585 or go to https://harvard-rec.fas.harvard.edu/recreation/
Q: What if I get injured while participating?
A: If you acquire an injury while participating in a Center for Wellness program you are asked to notify us immediately. A report of the injury will be filed promptly and the appropriate action will be taken.
Q: Can I borrow CDs, DVDs, or books from the Center for Wellness Library?
A: Anyone with a Harvard ID may borrow up to two DVDs or CDs at a time for up to two weeks. There is no fee for this service. Books at the Center for Wellness cannot be borrowed.